At OinkPink, we want you to shop with confidence.
If you are not fully satisfied with an eligible purchase, we offer a 15-day free return and exchange service for qualifying orders.
15-Day Return Window
You may request a return or exchange within 15 days of receiving your order.
To be eligible, returned items should generally be:
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Unused
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In original condition
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Unwashed, where applicable
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Free from damage caused after delivery
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Returned with original accessories and parts where applicable
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Returned in the original packaging whenever reasonably possible
Items that show significant wear, misuse, alteration, or customer-caused damage may not qualify for return or exchange.
How to Request a Return or Exchange
Before returning any product, please contact our customer support team at:
Please include:
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Your order number
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The item you want to return or exchange
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The reason for the request
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Photos if the item is damaged, defective, or incorrect
Our team will review your request and provide the appropriate return instructions.
Please do not send items back without contacting us first.
Free Returns & Exchanges
We provide free returns and exchanges within 15 days for eligible purchases.
If a no-cost return option is available for your location, we will provide the necessary instructions after reviewing your request.
Return handling may vary depending on the item type, destination, and order circumstances.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incomplete, or not the item you ordered, please contact us as soon as possible.
We may ask for photos or other supporting information to help verify the issue.
After review, we may offer an appropriate solution such as:
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A replacement
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An exchange
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A refund
Non-Returnable Items
Some items may not be eligible for return where permitted by applicable law, including for hygiene, safety, customization, or condition-related reasons.
Examples may include:
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Used or worn products
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Items damaged through misuse
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Modified or altered products
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Certain hygiene-sensitive goods
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Personalized or custom-made items
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Final sale items clearly marked before purchase
These exclusions do not affect any rights you may have under applicable consumer laws.
Exchanges
If you would like to exchange an eligible item for another available version or variation, please contact us within the 15-day return period.
All exchanges are subject to stock availability.
If the requested replacement is unavailable, we may offer an alternative solution or an eligible refund.
Refunds
Once your approved return has been received and inspected, any eligible refund will be processed to the original payment method.
The time it takes for the refund to appear depends on your payment provider or financial institution.
Original expedited shipping fees, including VIP Fast Shipping, may not be refundable unless the return is due to our error or required by law.
Order Cancellation
If you want to cancel or update an order, please contact us as soon as possible.
We will try to assist before shipment, but changes cannot be guaranteed once the order has entered processing or shipping.
For return and exchange assistance, please contact:
customer@oinkpink.com